Terms & Conditions

Cancellation policy

  • All sales are final. There are no refunds or exchanges.

Tardiness policy

  • Be sure to arrive at least 15 minutes before your escape room starting time.

  • If you arrive late it is possible that you will not be allowed to participate and no refund will be awarded.

Age/Children policy

  • Groups with children ages 16 and under must book the entire room for their group as other groups of adults may not wish to participate in an escape room with minors.

  • Groups with children ages 12 and under must book the entire room and be accompanied by an adult inside the room.

  • Anyone under the age of 18 must provide a release of liability waiver signed by a parent or guardian.

  • All participants must have a ticket.

No rooms twice policy

  • You cannot play the same SoCo Escape Room more than once.

Intoxication policy

  • At the discretion of our staff, anyone who appears to be under the influence will not be allowed to enter any escape rooms and no exchanges or refunds will be awarded.

Room policies

  • There is no need to lift or move heavy objects, or climb on top of furniture.

  • Force is never required in our escape rooms. If something seems secured in place, it is.

  • Don't guess random combinations, try to pick locks, or use force to try opening locks.

  • If you break something in one of our escape rooms by using excessive force or reckless behavior, you must pay for it.

  • Circuit breakers are never part of your experience. Do not tamper with any.

  • Cell phones and other electronic devices must remain off and can not be used during your escape room experience.

  • Everything needed to escape is included in the room. You do not need and should not use any outside materials.

  • We may take your picture to use for promotion, but they will not be sold.